Rural Communities Offered Support Through - Country Callback 1800 54 33 54

Mar 03, 2015

Country Callback offers a FREE 24 hour telephone support service to rural people in Queensland who are 'doing it tough.'

People experiencing personal, social, financial and emotional difficulties as a result of prolonged drought, extreme climatic events and/or rural hardship are able to access this 24 hour Country Callback service.  

Country Callback has been set up by UnitingCare Community who also run the Lifeline Crisisline on 13 11 14.  At present the 13 11 14 crisis line offers immediate support but is unable to call people back.

After receiving feedback from rural communities that a service like this was needed, they listened and have used their experience and infrastructure to offer this new service to rural Queenslanders. 

When someone contacts Country Callback you will speak to a qualified (Lifeline) telephone Crisisline worker who is available to provide immediate support, information, advice and referral.  A 'Callback' will then be offered to the caller for a time that is convenient to the caller. 

A 'Callback' is confidential debriefing or counselling over the telephone by one of the team's qualified staff in the privacy of your home.  When a 'Callback' is made, the needs of the caller are matched to the best-fit counsellor to offer support on your preferred day and time. 

Country Callback has been asked by the Dept of Communities to fulfill a Community Recovery role after Tropical Cyclone Marcia offering telephone support to affected landholders and residents.

For more information on the service, contact Samantha at

If you, or a neighbour has a problem that you need a helping hand with, please check out the flier, fact sheet or give Country Callback a call on 1800 54 33 54.



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